After all, customers want to be heard.

After all, customers want to be heard.

The best part about customer service is to listen to the customer. If he/she complains, take it positively, because most customers will not even bother to complain. “Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk...
If you can’t measure it, you can’t manage it

If you can’t measure it, you can’t manage it

Anything that cannot be measured cannot be managed. Be it Sales, marketing, revenues, expenses etc. The same holds good for Customer Experience too. We tend to normally think that customer experience is too intangible to be measured. But there are really good ways of...