After all, customers want to be heard.

The best part about customer service is to listen to the customer. If he/she complains, take it positively, because most customers will not even bother to complain. “Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk...

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Best techniques to get more reviews

Reviews are an essential part of any business. Whether you are selling a product or you have a service to offer, you should surely take the reviews from your customers. Even if your business is doing well, you should take the reviews from your customers. It will not...

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Is negative feedback good for business?

We are normally tuned to quotes like ‘ Listen to your customers’ and ‘Customer is always right’. Thats why most businesses try to implement methods to capture customer feedback at various touch points. The customer facing staff is tasked with delighting the customers...

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